About Plan

* About Plan Fee

Combo Plus

700 JPY/ 7$
Insurance Service

500 JPY/5$
Inspection Service

300 JPY/3$
Photo Service

300 JPY/3$

Combo

500 JPY/ 5$
Insurance Service

500 JPY/5$
Inspection Service

300 JPY/3$
Photo Service

300 JPY/3$

Lite plan

0 JPY/ 0$
Insurance Service

500 JPY/5$
Inspection Service

300 JPY/3$
Photo Service

300 JPY/3$

1. Combo Plus

For this Combo, customers will have “Insured + Inspection + Photo” services.
-> Combo plus fee: 700 JPY/7$ per order.

- Insurance service: Insured service fee is  500 JPY/5$ per order (only for orders under 200.000 JPY).
Applied when customers want to buy insurance for goods. During transport, if any damage occurred to goods, Janbox will compensate 100% for the goods’ value maximum 25.000 JPY.
→ Insurance service

- Inspection Service:
The inspection service fee is  300 JPY/3$ per order.

Once products arrive at Janbox's warehouse, we will process to compare and check between those products and the original products as described on the website. Wrong or damaged products will be detected at the earliest stage. If there are wrong or damaged products, Janbox will contact the seller and make a complaint, compensation, or exchange the products for our customers.

→ Inspection service

- Photo service: The photo fee is 300 JPY/3$ per order.
Janbox supports customers to take photos of the product when they arrive at the Janbox warehouse in Japan. You can confirm the package’s quantity and status before they are delivered internationally.
→ Photo service

2. Combo

For this Combo, customers will have both “Insurance + Inspection” services.
-> Combo plan fee: 500 JPY/5$ per order.

3. Lite Plan

Lite Plan is the plan that customers do not use any optional services. In all cases related to compensation for a wrong or damaged products, Janbox will not be responsible in such cases.

Please note that your plan cannot be changed once the order has been placed.
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