* About Plan Fee
1. Combo Plus
For this Combo, customers will have “Insured + Inspection + Photo” services.
-> Combo plus fee: 700 JPY/7$ per order.
Applied when customers want to buy insurance for goods. During transport, if any damage occurred to goods, Janbox will compensate up to 100% for the goods’ value.
→ Insurance service
- Inspection Service: The inspection service fee is 300 JPY/3$ per order.
Once products arrive at Janbox's warehouse, we will process to compare and check between those products and the original products as described on the website. Wrong or damaged products will be detected at the earliest stage. If there are wrong or damaged products, Janbox will contact the seller and make a complaint, compensation, or exchange the products for our customers.
- Photo service: The photo fee is 300 JPY/3$ per order.
Janbox supports customers to take photos of the product when they arrive at the Janbox warehouse in Japan. You can confirm the package’s quantity and status before they are delivered internationally.
→ Photo service
For this Combo, customers will have both “Insurance + Inspection” services.
-> Combo plan fee: 500 JPY/5$ per order.
Note: We free the Combo plan for orders of over 25.000JPY / $250.
3. Lite Plan
Lite Plan is the plan that customers do not use any optional services. In all cases related to compensation for a wrong or damaged products, Janbox will not be responsible in such cases.