Order Tracking
1. How to Check Your Order Status on Janbox
How to Check Order Progress and Track Shipments
To find out where your order is and when it will arrive, simply follow the steps below:
Step 1: Log in to your Janbox account.
Step 2: Go to Account and select Orders.
Step 3: Here, you'll see the current status of your order. Once your package has left the international warehouse, the system will update it along with a Tracking Number.
Check Your Order Status: Here
2. Order Status Guide on Janbox
Status | Description |
|---|---|
Payment Request | Waiting for you to complete the first payment |
Accepted | Payment received; Janbox has confirmed and accepted the order |
Awaiting Purchase | Janbox is in the process of purchasing the item from the seller |
Purchased | Purchase successful; waiting for the seller to ship to the warehouse |
Inbound request | The package is being shipped domestically to the Janbox warehouse in Japan |
In storage | The item has arrived at the warehouse; awaiting consolidation (if applicable) and second payment for international shipping |
Shipment generated | The Janbox warehouse is packing the item and completing export customs procedures |
Delivering | The package is in transit internationally to your address |
Delivered | The carrier has successfully delivered the package to your address |