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AUCTION

Q. When is the payment's due after winning an auction

Q. Why do i have to deposit 10,000yen into fixed balance?

Q. Can I cancel my auction?

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SHOPPING

Q. Why have I requested for ordering products on Mercari, but it shows '' Sold'' status?

Q. If I receive items in a damaged condition, what should I do?

Q. What happens if my order is sold out?

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PAYMENT AND SERVICE FEE

Q. How many payment methods on Janbox?

Q. Can i withdraw J - Points?

Q. Does Janbox point has expiration date?

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SHIPPING

Q. Supporting policy for late delivery than expected

Q. How to submit for an optional service?

Q. Is it possible to submit an optional service after paying international shipping fee

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MY ACCOUNT

Q. Why didn't I receive my verification code (OTP) via email?

Q. How can i check my order's status?

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JANBOX TIPS

Q. Is auctioning on Yahoo Auction safe?

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