Q&A

Can I cancel my shopping order?

You can cancel your shopping order only when the seller agrees and before the item arrives at our warehouse in Japan. You will only have to pay 300 yen of Janbox service fee.

You are allowed to cancel a shopping order after the item arrives at our warehouse or your address only when the seller agrees for you to return the item with clear explanations. You will be charged with 1000yen for cancellation, shipping fees, and 300 yen service fee.
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