How to buy products

Instruction video for shopping

Detailed instructions on how to own your favorite goods in just 4 easy steps.

1. Search for items

There are 4 ways to search for your favorite items:
  • Option 1: Enter your item’s name or URL on the Janbox search bar.
  • Option 2: Search item by category.
  • Option 3: Search items by top keywords.
  • Option 4: Search items by Janbox Extension
--> Get more information about Janbox Extension 

2. Place order

When you find an item you want to buy, check the item's details first: condition, images, price, seller and estimated delivery time.

If you are satisfied with the item after that enter the full required order information such as quantity, color, size, etc.

2.1 Choose your order address

Fill in the following information:
  • Country.
  • Zip code.
  • State/Province/Region.
  • City.
  • Street address.
  • Full name.
  • Phone number.

2.2  Choose payment method

You can make payments with 5 methods:
  • Paypal.
  • Janbox wallet.
  • Vietnamese Wallet.
  • Debit/Credit cards.
  • Alipay.
→ How to deposit Janbox wallet

3. Payment

3.1 Check your order

* During order checking you need:

Choice of additional services:
  • Lite Plan.
  • Combo.
  • Combo Plus.
→ Plan fee details

Choose international shipping:
  • EMS.
  • Janbox Express.
  • DHL.
  • ECMS.

    → International shipping methods

    3.2 Payment

      Please check your payment information and add a coupon (if any).
      → Term & Policy

      Then select "Confirm" to complete the order process.

      4. Order successful

      When you have successfully placed an order, you will see a screen showing the message "Order creation successful" and the system will automatically send a confirmation to your email address. You can check your order again and track your purchase status at the "Order Management" section on your personal page.

      Once the proxy shopping procedure has started,  it is no longer possible to cancel the placed order.

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