Insurance Service

1. What is an insurance service?

Janbox insures the value of the products being sent is 100%. As a result, if clients utilize the cargo insurance service, Janbox is committed to indemnifying 100% of the products’ value based on the insurance coverage offered by Janbox in the loss or damage to the product event. To reduce risks, we constantly advise our clients to purchase this additional service. 

1.1 The insured
Applied for all Janbox’s products.
Except for fragile products such as glasses, Crystal...

1.2 Insurance breach
Applies to products that have been visually damaged (partial or full damaged) or lost in transit:

1.3 Insurance compensation exemption
Damage that was not caused by the shipping process of Janbox.

2. Service fees & insurance benefits

  • For goods with an original price under JPY 25,000, the insurance service fee is 500 JYP/5$. Insurance benefits will be calculated as a percentage of the damage, up to 100% of the original price, and not more than 25,000 JPY.
  • For goods priced over JPY 25,000, the insurance service charge is 2% of the original price/order. Insurance benefits will be calculated according to the percentage of damage and up to 100% of the original price.

3. Using terms

3.1 Reimbursement for insurance services regulations

Request time: Within 15 days since the customer receives the product. After this time, Janbox is not responsible for any problems.
Procedures required to complete the complaint process:/span>

Evidence to show that this incurred problem happens in Janbox shipping process.
Provide information: Janbox account, product ID, pictures and send them to [email protected]

Janbox will clarify your requirement only we have enough evidence.

3.2 Regulation

- The insurance service cannot be canceled.
The insurance service cannot be canceled for any reason once you have registered during the ordering process. Please keep this in mind before applying.

Only apply for damaged products, not to full packages.


3.3 Refund Policy

After confirming the order is in the refund policy, the system will refund to the Janbox Wallet for the customer within 2 working days.

All the questions, advice, or contribution please send to the Janbox support department via [email protected] to get support.
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