For Vietnamese User

1. What is Vietnamese Wallet?

Vietnamese wallet is a wallet exclusively for customers in Vietnam market. Vietnamese Wallet has an online payment function to help customers pay more easily and conveniently.

Distinguish Vietnamese Wallet and Janbox Wallet

Comparison table Vietnamese Wallet Janbox Wallet
Currency Unit Currency Unit: VND Currency Unit: JPY
Exchange 1 JPY = 1 Point
Refund Refund to Vietnamese Wallet Refund to Janbox Wallet
Withdraw Available Unavailable

2. How to Deposit money into Vietnamese Wallet?

To use this payment method, your bank account needs to register for the Internet Banking service. During the ordering process, please follow the instructions for the transaction to go through:

Step 1: Select the “Deposit” option.

Step 2: A pop-up screen will appear asking you to choose a deposit method. You need to select a transfer method and select a bank you want to transfer to.

Step 3: Next, the screen will display the transfer information. You need to Copy the transfer content to transfer to the bank account displayed on the screen.

Step 4: So the steps to deposit money into your Vietnamese wallet have been completed. You need to wait 10-30 minutes for the system at Janbox to check and update the amount into your account.

* Note:
  • In order for the transaction to be made, the transferring bank needs to be registered to use the (Internet Banking) service.
  • If you have not yet registered, please contact the bank that issued the account or card. Customers need to transfer the exact payment amount to the account number & transfer content according to the created transfer payment order. Use the “Enter Details” tool to speed up the validation process.
  • In addition, in case you transfer the wrong transfer content, this will be your proof of payment. To manage your orders, please see details on your personal page.
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