Step 1: Submit Your Claim
Submit your request via one of the following:

• Live Chat.

• Support email.

• Support ticket on the system.
  Step 2: Provide Verification Documents
  You'll need to provide:

• Order code.

• Relevant photos or video.

• Detailed description of the issue.

• Documentation proving the item's value (if requested).
  Step 3: Review and Investigation
  Janbox will:

• Review the order information.

• Cross-check warehouse and logistics data.

• Coordinate with the seller or carrier.

• Verify the cause of the issue.
  Step 4: Resolution Notification
  Once the investigation is complete, Janbox will notify you of:

• The investigation results.

• The proposed resolution.

• The compensation amount (if applicable).

• The timeline for processing compensation.