Janbox insures the value of the products for 100%. As a result, if clients utilize the cargo insurance service, Janbox is committed to indemnifying 100% of the products’ value based on the insurance coverage offered by Janbox in case the packages are lost or damaged. To reduce risks, we constantly advise our clients to purchase this additional service. 

1.1 The insured
Applied for all Janbox’s products.
Except for fragile products such as glasses, monitors, guitars, etc. 

1.2 Insurance coverage 
Apply to products that have been visually damaged (partial or full damaged) or lost in transit:

1.3 Insurance compensation exemption
Damage that was not caused by the delivery process of Janbox.

• Depending on the level of damage to the product and the value-added service package, along with any additional insurance purchased by the customer, Janbox will provide a compensation policy based on a percentage of the item's value for the customer as soon as possible, up to a maximum of 50% of the product value and not exceeding 25,000 JPY. This policy does not apply to items that do not have a value-added service package or to fragile products.

3.1 Regulations on handling service insurance reimbursement 

Request time: Within 15 days since the customer receives the product. After that, Janbox is not responsible for any problems.

Procedures required to complete the complaint process:
- Evidences to show that this incurred problem happens during Janbox's shipping process.
- Provide information including Janbox account, product ID, pictures and send them to [email protected]

Janbox will clarify your requirement only when we have enough evidence and information.

3.2 Regulations

- The insurance service cannot be canceled.
- The insurance service cannot be canceled for any reason once you have registered during the ordering process. Please keep this in mind before applying.
- Only apply for damaged products, not for full packages.

3.3 Refund Policy

After confirming the order to be in the refunded coverage, the system will refund to your Janbox Wallet within 2 business days.

For all the questions, advice, or contribution, please send them to the Janbox support department via [email protected] to get support.