1. What is the inspection service?
Inspection service is the process of checking, classifying, and reporting the actual quantity of items in the delivery process when the seller delivers the items to the Janbox warehouse in Japan. The Inspection service applies to packages with many items, this is evidence for customers to calculate the actual amount of package received and a basis for complaints and compensation for buyers. After finishing the checking process, we will provide customers via email with a complete report about the quantity and quality of the goods.
2. Inspection service fee
Inspection service fee: 300 JPY/3$.
3. Terms and conditions
a. It is not possible to cancel the inspection service after applied
Inspection service cannot be canceled for any reason once you have applied in the ordering process. Please keep this in mind before applying.
b. Using inspection service and other optional services at the same time
Customers can use inspection service and other optional services at the same time, such as photos in Japan and protective packaging. These services are integrated and selected simultaneously in the ordering process at Janbox.
c. If the checking report is different from your order information, please contact us
For items using inspection service at Janbox's warehouse in Japan, if the customer sees that the checking report is different from the order (size, color, quantity, status,…). Please contact Janbox customer support department via email.
d. Do not support checking the same order for the second time. Basically, Janbox does not accept checking the items again for any reason
If the checking report is different from your order quantity, please send a question or contact Janbox customer support via email [email protected]