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Q&A
AUCTION
When is the payment's due after winning an auction
Why do i have to deposit 10,000yen into fixed balance?
Can I cancel my auction?
What is minimum Increment?
What should I do if my winning auction item is a prohibited item?
What happens if the seller sends the wrong items to Janbox warehouse
What should i do if i see warning line about seller and product on auction page
How long does it take to receive the package from the seller after winning the auction?
I successfully bid on multiple items from the same seller. Can I ask the seller to deliver all items in one package to Janbox warehouse?
Can I cancel my sniper bid?
Why did I fail to apply sniper bid?
SHOPPING
Why have I requested for ordering products on Mercari, but it shows '' Sold'' status?
If I receive items in a damaged condition, what should I do?
What happens if my order is sold out?
what happens if the store/seller sends wrong item after being checked at the Janbox warehouse in Japan?
If I purchase a fake item, will Janbox compensate me?
Can i change item's size or color after placing an order
Can I cancel my shopping order?
Why is the same product I ordered, the weight displayed on the Amazon page is different from the one shown on Janbox?
Can I buy frozen products?
Can i have promotion from store/seller?
What is '' Quick Order'' tool?
Can I purchase on Amazon Japan, Rakuten or other online websites with the ''Quick order'' tool?
What is the Japanese Shipping / Tax Fee?
PAYMENT AND SERVICE FEE
How many payment methods on Janbox?
Can i withdraw J - Points?
Does Janbox point has expiration date?
All the fees when buying through Janbox?
Does Janbox service fee include international shipping fee?
Do i have to pay customs duties?
SHIPPING
Supporting policy for late delivery than expected
How to submit for an optional service?
Is it possible to submit an optional service after paying international shipping fee
Is it possible to use consolidation service for multiple orders from different websites?
Why do I have to pay 2 times the shipping fee?
Can i know international shipping fee before placing a bid?
Why are my products in the same order but not received at the same time?
Why does my package have no tracking number?
MY ACCOUNT
Why didn't I receive my verification code (OTP) via email?
How can i check my order's status?
JANBOX TIPS
Is auctioning on Yahoo Auction safe?

How can i check my order's status?

You can check the status of your order by logging into your Janbox account. Select "My page" on the menu bar, confirm the status of your order under "Order management", including the following items:
On Process (for online auction orders)> Awaiting Deposit> Awaiting Purchase> Purchased> Domestic Shipping> Awaiting Payment> Delivering> Delivered> (Request Cancellation> Cancellation Order)
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