If I receive items in a damaged condition, what should I do?

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Help center Q&A

When is the payment's due after winning an auction

Why do i have to deposit 10,000yen into fixed balance?

Can I cancel my auction?

What is minimum Increment?

What should I do if my winning auction item is a prohibited item?

What happens if the seller sends the wrong items to Janbox warehouse

What should i do if i see warning line about seller and product on auction page

How long does it take to receive the package from the seller after winning the auction?

I successfully bid on multiple items from the same seller. Can I ask the seller to deliver all items in one package to Janbox warehouse?

Can I cancel my sniper bid?

Why did I fail to apply sniper bid?

Why have I requested for ordering products on Mercari, but it shows '' Sold'' status?

If I receive items in a damaged condition, what should I do?

What happens if my order is sold out?

what happens if the store/seller sends wrong item after being checked at the Janbox warehouse in Japan?

If I purchase a fake item, will Janbox compensate me?

Can i change item's size or color after placing an order

Can I cancel my shopping order?

Why is the same product I ordered, the weight displayed on the Amazon page is different from the one shown on Janbox?

Can I buy frozen products?

Can i have promotion from store/seller?

What is '' Quick Order'' tool?

Can I purchase on Amazon Japan, Rakuten or other online websites with the ''Quick order'' tool?

What is the Japanese Shipping / Tax Fee?

How many payment methods on Janbox?

Can i withdraw J - Points?

Does Janbox point has expiration date?

All the fees when buying through Janbox?

Does Janbox service fee include international shipping fee?

Do i have to pay customs duties?

Supporting policy for late delivery than expected

How to submit for an optional service?

Is it possible to submit an optional service after paying international shipping fee

Is it possible to use consolidation service for multiple orders from different websites?

Why do I have to pay 2 times the shipping fee?

Can i know international shipping fee before placing a bid?

Why are my products in the same order but not received at the same time?

Why does my package have no tracking number?

Why didn't I receive my verification code (OTP) via email?

How can i check my order's status?

Is auctioning on Yahoo Auction safe?

If I receive items in a damaged condition, what should I do?

When you receive the item in damaged condition, after Janbox confirms that is qualified for compensation, we will refund you.
=> Please refer to Janbox Return policy here!

Please contact Janbox within 7 days since receiving day with the following information:
- 2-3 pictures of the outer packaging
- 2-3 pictures of damaged items
- The order number
=> Please refer to the Janbox claiming process here

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Related post

Can i have promotion from store/seller?

What is '' Quick Order'' tool?

Can I cancel my shopping order?

If I purchase a fake item, will Janbox compensate me?

Can i change item's size or color after placing an order

what happens if the store/seller sends wrong item after being checked at the Janbox warehouse in Japan?

Can I purchase on Amazon Japan, Rakuten or other online websites with the ''Quick order'' tool?

Why is the same product I ordered, the weight displayed on the Amazon page is different from the one shown on Janbox?

Can I buy frozen products?

Why have I requested for ordering products on Mercari, but it shows '' Sold'' status?

What is the Japanese Shipping / Tax Fee?

What happens if my order is sold out?

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