If I receive items in a damaged condition, what should I do?When you receive the item in damaged condition, after Janbox confirms that is qualified for compensation, we will refund you.
=> Please refer to Janbox Return policy here!
Please contact Janbox within 7 days since receiving day with the following information:
- 2-3 pictures of the outer packaging
- 2-3 pictures of damaged items
- The order number
=> Please refer to the Janbox claiming process here