Customs & Import Taxes

When shopping internationally through Janbox, your package may be subject to customs duties, import taxes, or other fees required by your destination country.

These charges are determined by local customs authorities and are generally the responsibility of the buyer.

This guide explains how customs and import taxes work, what factors may affect them, and what you should know before placing an order.

What Are Customs Duties & Import Taxes?

Customs duties and import taxes are fees charged by your country’s customs authority when goods are imported from overseas.

Depending on your local regulations, imported packages may be subject to:

• Import duty

• Value-added tax (VAT)

• Goods and services tax (GST)

• Customs clearance fees

• Brokerage or handling fees

These charges are separate from Janbox service fees and international shipping fees.

Who Is Responsible for Customs Fees?

The buyer or recipient is responsible for paying any customs duties, taxes, or import-related charges required by the destination country.

Janbox cannot determine or guarantee the exact amount of customs charges because regulations vary by country and product category.

Important notes

• Customs fees are usually collected by the shipping carrier or local customs office

• Packages may be held until customs payment is completed

• Failure to pay customs charges may result in package return or disposal depending on local regulations

What Factors Affect Customs Charges?

The amount of customs duties or taxes may depend on several factors, including:

Product category

Different products may have different tax rates or import restrictions.

Declared value

Customs authorities may calculate taxes based on the declared item value.

Shipping cost

In some countries, shipping fees are included in the taxable amount.

Destination country

Each country has its own customs laws, tax thresholds, and import regulations.

Package quantity

Large quantities of similar items may be treated as commercial imports instead of personal purchases.

Customs Processing & Delivery Delays

International shipments may go through customs inspection before delivery.

During customs processing:

• Your package may be inspected by customs authorities

• Additional documentation may be requested

• Delivery may be delayed depending on customs clearance procedures

Important notes

• Customs processing times vary by country

• Janbox cannot control customs inspection speed

• Shipping carriers may contact you for additional information if needed

Restricted & Prohibited Items

Some products may be restricted or prohibited for import depending on your country’s regulations.

Examples may include:

• Food products

• Cosmetics

• Medicines and supplements

• Batteries and hazardous materials

• Luxury or branded goods

• Adult products or restricted media

Before placing an order, please check your country’s import regulations carefully.

Important notes

• Restricted items may be returned, destroyed, or confiscated by customs

• Additional permits or certifications may be required for certain products

• Janbox is not responsible for customs actions related to restricted imports

Customs Declaration

For international shipping, package information may be declared for customs purposes, including:

• Product description

• Quantity

• Declared value

• Package weight

Accurate declaration information helps reduce customs issues and shipping delays.

Important notes

• False declarations may violate customs regulations

• Customs authorities may re-evaluate declared values

• Undervaluation requests may not be accepted

Tips to Reduce Customs Issues

To help your shipment clear customs more smoothly:

• Check local import regulations before purchasing

• Avoid restricted or prohibited products

• Ensure recipient information is accurate

• Prepare for possible customs charges

• Monitor tracking updates regularly

Frequently Asked Questions

Will I always need to pay customs fees?

Not always. Some countries offer tax-free import thresholds depending on package value and product type.

Can Janbox estimate customs charges?

Janbox cannot guarantee exact customs costs because regulations vary by country and may change over time.

Why is my package delayed at customs?

Customs inspections, missing documentation, or unpaid duties may cause delays.

What happens if customs rejects my package?

Depending on local regulations, the package may be returned, held, or disposed of by customs authorities.

Can I request a lower declared value?

Customs declarations must comply with shipping and legal requirements. Some requests may not be accepted.