Privacy Policy

1. Introduction

This Privacy Policy explains how Janbox (“Janbox”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you access or use our platform and related services.

We are committed to protecting your privacy and ensuring that your personal data is handled in a secure and transparent manner. By using Janbox, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

Janbox may collect various types of information depending on how you interact with our platform.

2.1 Personal Information

When you create an account or use our services, we may collect personal information such as your name, email address, phone number, billing address, and shipping address. This information is necessary to provide our services, process transactions, and communicate with you.

2.2 Transaction Information

We collect details related to your purchases and transactions, including order history, payment status, shipping details, and interactions with sellers or support teams.

2.3 Payment Information

Payment information is processed through third-party payment providers. Janbox does not store full payment card details. However, we may receive limited information such as transaction confirmations and payment status.

2.4 Technical and Usage Data

We may automatically collect information about your device and usage behavior, including IP address, browser type, operating system, pages visited, time spent on the platform, and referring URLs.

2.5 Cookies and Tracking Technologies

Janbox uses cookies and similar technologies to enhance user experience, analyze platform usage, and support marketing activities. Cookies may store preferences, session data, and tracking identifiers.

3. How We Use Your Information

Janbox uses collected information for the following purposes:

• To provide, operate, and maintain our platform and services

• To process transactions, orders, and payments

• To arrange shipping and logistics services

• To communicate with users regarding orders, updates, and support requests

• To improve platform performance, features, and user experience

• To detect and prevent fraud, abuse, and security risks

• To comply with legal obligations and regulatory requirements

We may also use your information to send service-related notifications. Marketing communications will only be sent where permitted by law or with your consent.

4. Sharing of Information

Janbox may share your information with third parties only when necessary to provide services or comply with legal obligations.

4.1 Service Providers

We may share data with trusted service providers, including:

• Payment processors

• Shipping and logistics companies

• Warehousing partners

• IT and cloud service providers

These parties are authorized to use your information only to perform services on our behalf.

4.2 Sellers and Buyers

In marketplace transactions, certain information may be shared between buyers and sellers, such as shipping details and order information, to facilitate order fulfillment.

4.3 Legal and Regulatory Authorities

We may disclose your information if required by law, court order, or governmental authority, or if necessary to protect our legal rights and prevent fraud or illegal activities.

5. International Data Transfers

As Janbox operates globally, your information may be transferred to and processed in countries outside your jurisdiction, including countries that may have different data protection laws.

By using our services, you consent to such transfers. Janbox will take reasonable steps to ensure that your data is handled securely and in accordance with applicable data protection standards.

6. Data Retention

Janbox retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and operational requirements.

When data is no longer needed, we will securely delete or anonymize it, unless retention is required by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

However, no system is completely secure, and Janbox cannot guarantee absolute security of your information. Users are encouraged to take appropriate measures to protect their accounts and personal data.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Restrict or object to certain processing activities

• Withdraw consent where applicable

To exercise these rights, you may contact us through the support channels provided on our platform.

9. Cookies Policy

Cookies are small data files stored on your device. Janbox uses cookies to:

• Maintain user sessions

• Remember preferences

• Analyze platform performance

• Support advertising and remarketing

You may control or disable cookies through your browser settings. However, doing so may affect the functionality of certain features on the platform.

10. Third-Party Links and Services

Janbox may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices.

Users are encouraged to review the privacy policies of any third-party services they access.

11. Children’s Privacy

Janbox services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will take steps to delete it.

12. Changes to This Privacy Policy

Janbox may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

Updated versions will be published on this page, and continued use of the platform constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us through our official support channels.

14. Additional Rights for EU/EEA Users (GDPR)

If you are located in the European Union (EU) or European Economic Area (EEA), you are entitled to certain rights under the General Data Protection Regulation (GDPR).

Legal Basis for Processing

Janbox processes your personal data based on one or more of the following legal grounds:

• The performance of a contract, such as processing your orders and providing services

• Compliance with legal obligations

• Legitimate interests, including improving our platform, preventing fraud, and ensuring security

• Your consent, where required by applicable law

Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

15. Additional Rights for California Residents (CCPA)

If you are a resident of the State of California, you are entitled to specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Categories of Personal Information Collected

In the past 12 months, Janbox may have collected the following categories of personal information:

• Identifiers, such as name, email address, IP address, and account details

• Commercial information, such as purchase history and transaction records

• Internet or network activity, such as browsing behavior and interaction with our platform

• Geolocation data derived from IP address

• Payment-related information processed via third-party providers